Terms & Conditions

1. Definitions

Throughout these Terms and Conditions, the following words carry the meanings set out below:

• «Residence» / «We» / «Us» / «Our» — Willowmere Residence, operating from 38, Jalan Setiabakti 3, Damansara Heights, 50490 Kuala Lumpur, Malaysia.
• «Services» — the residential care, respite, and day companionship programmes described on this website and in any written service agreement.
• «Resident» — a person who has entered into a residency agreement or is receiving any of our care programmes.
• «Family Representative» — an authorised family member, carer, or legal representative acting on behalf of a Resident.
• «Website» — the pages hosted at yuanlawx.club and any associated subpages.
• «Agreement» — these Terms and Conditions together with any residency or service contract signed by the parties.
• «Content» — all text, photography, and material published on the Website.

2. Acceptance of Terms

By accessing this Website, submitting an enquiry form, or entering into any service arrangement with the Residence, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use the Website or proceed with an enquiry.

Enquiries on behalf of a prospective Resident must be made by a person who is at least 18 years of age and who has the legal capacity to enter into an agreement. We may ask for confirmation of authority before proceeding with any residency arrangement.

These Terms apply to use of the Website. The specific rights and obligations governing residency and care services are set out in the written residency agreement signed at the time of admission.

3. Service Description

Willowmere Residence provides three principal care arrangements for older adults and their families:

All services are subject to availability and an initial assessment of suitability. We reserve the right to determine, in consultation with families, whether a placement is appropriate for a prospective Resident's care needs.

4. User Responsibilities

When using this Website, you agree to do so lawfully and in good faith. In particular, you must not:

• Submit false or misleading information through any enquiry form.
• Attempt to gain unauthorised access to any part of our systems or data.
• Use the Website for any unlawful purpose or in any manner that could harm the Residence, its staff, or residents.
• Copy, reproduce, or republish any part of the Website's Content without written permission.
• Transmit spam, unsolicited communications, or harmful software via any channel provided on the Website.

5. Admission & Residency Terms

An enquiry through the Website does not constitute a binding placement. Admission is subject to an assessment visit, availability of a suitable room or programme place, and the signing of a written residency agreement.

The residency agreement will set out the full terms of the care arrangement, including the care plan, fee schedule, notice periods, and the respective responsibilities of both the Residence and the family. Families are encouraged to seek independent advice before signing.

We are registered with the relevant Malaysian authorities and operate in accordance with applicable care standards. A copy of our registration status is available upon request.

6. Payment Terms

All fees are quoted and payable in Malaysian Ringgit (RM). Published prices are indicative and subject to confirmation at the time of enquiry. The fees applicable to any particular arrangement will be stated in the written residency agreement.

Monthly fees for long-stay and day programme arrangements are due in advance, on the date specified in the residency agreement. Respite stay fees are due upon confirmation of the booking unless otherwise agreed in writing.

Queries regarding payment, including accepted payment methods and invoice arrangements, should be directed to our administrative team at [email protected] or by telephone on +60 3-2092 6437.

Refund and notice period terms are set out in the individual residency agreement and may vary depending on the programme type and personal circumstances. We handle any early termination of arrangements with consideration for the welfare of all parties.

7. Intellectual Property

All Content on this Website — including written text, photographs, design, and the Willowmere Residence name — is owned by or licensed to the Residence and is protected under applicable Malaysian intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and read the Website for the purpose of making enquiries. You may not reproduce, redistribute, or publish any Content without our prior written consent.

8. Disclaimers

This Website is provided for general information purposes. While we take care to keep information accurate and up to date, we make no representation that it is complete, current, or free from error.

The Website does not constitute medical, legal, or financial advice. Families with specific care planning questions are encouraged to speak with a healthcare professional, solicitor, or financial adviser as appropriate.

We do not represent that the services described are suitable for every individual. Suitability is assessed on a case-by-case basis through our admission process.

9. Limitation of Liability

To the extent permitted by Malaysian law, Willowmere Residence shall not be liable for any indirect, consequential, or incidental loss arising from use of this Website or reliance on information contained within it.

Liability in connection with the provision of care services is governed by the terms of the written residency agreement and applicable Malaysian law, including the Private Healthcare Facilities and Services Act 1998, where relevant. Nothing in these Terms limits liability for death or personal injury resulting from our negligence, or for any other matter that cannot lawfully be excluded.

10. Indemnification

You agree to indemnify and hold harmless Willowmere Residence, its staff, and representatives from any claims, losses, or expenses (including reasonable legal costs) arising from your breach of these Terms or your unlawful use of the Website.

11. Termination

We reserve the right to restrict access to this Website at any time and without notice, if we believe these Terms have been breached. Such restriction does not affect any care arrangement already in place, which remains governed by the residency agreement.

The termination provisions relating to residency placements are set out in the individual residency agreement. In all cases, the welfare and dignity of the Resident guides our approach.

12. Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Malaysia. Any dispute arising in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of Malaysia.

In the first instance, we encourage families to raise any concern with us directly by contacting our administrative team. We will make every reasonable effort to resolve matters informally and with care.

Where informal resolution is not possible, the parties may agree to refer the matter to mediation through the Kuala Lumpur Regional Centre for Arbitration or a similar body, before initiating court proceedings.

13. General Provisions

• Entire Agreement. These Terms, together with any residency agreement, constitute the entire agreement between you and the Residence in relation to the matters covered.
• Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.
• Waiver. Failure to enforce any right under these Terms does not constitute a waiver of that right.
• Assignment. You may not transfer your rights or obligations under these Terms without our prior written consent.
• Notices. Formal notices to the Residence should be sent in writing to 38, Jalan Setiabakti 3, Damansara Heights, 50490 Kuala Lumpur, or by email to [email protected].

14. Changes to These Terms

We may update these Terms from time to time. When we do, the revised version will be posted on this page with an updated «Last Updated» date. Material changes that affect existing residents or families will be communicated directly.

Continued use of the Website following any update constitutes acceptance of the revised Terms.